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CONTACT ZAPP SUPPORT
Select your issue.
(Required)
Select your issue
Account and Billing
Adding & Editing Products
Artist/Application Management
Building Your Application
Coupons
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Event Cancellation
Image Request
Jury
Refund Request
Renew Your Account
Technical Help
Virtual Event
Other
Explain why you selected other.
Event Name
(Required)
Name
(Required)
First
Last
Email
(Required)
Phone
(Required)
Describe your issue or question.
(Required)
List the name of the person who will be signing your contract.
(Required)
First
Last
How many events do you want to host applications for on ZAPP this year?
(Required)
How many applications do you expect to receive?
Enter your contract ID
Account managers can find the Contract ID on the Organization History page on the admin side of ZAPP.
If you don't know the Contract ID you can leave blank.
Application Deadline
(Required)
Month
Day
Year
Enter the application deadline for the event you are issuing a refund for.
Accept Invitation & Purchase Deadline
(Required)
Month
Day
Year
Enter the accept invitation and purchase deadline for the event you are issuing a refund for.
Do you need to refund multiple transactions?
(Required)
No, just 1
Yes, up to 5
I have more than 5 refunds
If you have more than 5 refunds, the ZAPP team will be in touch with next steps.
Refund Details
List the information for the artist you need to refund.
Artist Name
(Required)
First
Last
Product Name
(Required)
List the product name or description as listed on ZAPP.
Enter the quantity of this product to be refunded.
(Required)
Enter the amount to be refunded.
(Required)
Select the payment method.
(Required)
PayPal
Credit Card
Enter the Transaction ID for this purchase.
(Required)
This is the transaction ID not the payment ID generated by ZAPP. These can be found in the details section of the Artist History or on the Income Breakdown Report.
Select the reason(s) why you are requesting a refund.
Artist is withdrawing
Incorrect Purchase
Artist Bought Multiple Products
Event Cancellation
Other
Select All
Refund Details
List the information for the artist you need to refund.
Artist Name for Refund #1
(Required)
First
Last
Product Name for Refund #1
(Required)
List the product name or description as listed on ZAPP.
Enter the quantity of this product to be refunded for Refund #1.
(Required)
Enter the amount to be refunded for Refund #1.
(Required)
Select the payment method for Refund #1.
(Required)
PayPal
Credit Card
Enter the Transaction ID for this purchase for Refund #1.
(Required)
This is the transaction ID not the payment ID generated by ZAPP. These can be found in the details section of the Artist History or on the Income Breakdown Report.
Select the reason(s) why you are requesting a refund for Refund #1.
Artist is withdrawing
Incorrect Purchase
Artist Bought Multiple Products
Event Cancellation
Other
Select All
Details for Refund 2
List the information for the artist(s) you need to refund. The following fields are only required if you are submitting refund requests for more than one artist or product.
Artist Name for Refund #2
First
Last
Product Name for Refund #2
List the product name or description as listed on ZAPP.
Enter the quantity of this product to be refunded for Refund #2
Enter the amount to be refunded for Refund #2
Select the payment method. for Refund #2
PayPal
Credit Card
Enter the Transaction ID for this purchase. for Refund #2
This is the transaction ID not the payment ID generated by ZAPP. These can be found in the details section of the Artist History or on the Income Breakdown Report.
Select the reason(s) why you are requesting a refund. for Refund #2
Artist is withdrawing
Incorrect Purchase
Artist Bought Multiple Products
Event Cancellation
Other
Select All
Details for Refund 3
List the information for the artist(s) you need to refund. The following fields are only required if you are submitting refund requests for more than one artist or product.
Artist Name for Refund #3
First
Last
Product Name for Refund #3
List the product name or description as listed on ZAPP.
Enter the quantity of this product to be refunded for Refund #3.
Enter the amount to be refunded for Refund #3
Select the payment method for Refund #3
PayPal
Credit Card
Enter the Transaction ID for this purchase for Refund #3
This is the transaction ID not the payment ID generated by ZAPP. These can be found in the details section of the Artist History or on the Income Breakdown Report.
Select the reason(s) why you are requesting a refund for Refund #3
Artist is withdrawing
Incorrect Purchase
Artist Bought Multiple Products
Event Cancellation
Other
Select All
Details for Refund 4
List the information for the artist(s) you need to refund. The following fields are only required if you are submitting refund requests for more than one artist or product.
Artist Name for Refund #4
First
Last
Product Name for Refund #4
List the product name or description as listed on ZAPP.
Enter the amount to be refunded for Refund #4
Enter the quantity of this product to be refunded for Refund #4.
Select the payment method for Refund #4
PayPal
Credit Card
Enter the Transaction ID for this purchase for Refund #4
This is the transaction ID not the payment ID generated by ZAPP. These can be found in the details section of the Artist History or on the Income Breakdown Report.
Select the reason(s) why you are requesting a refund for Refund #4.
Artist is withdrawing
Incorrect Purchase
Artist Bought Multiple Products
Event Cancellation
Other
Select All
Details for Refund 5
List the information for the artist(s) you need to refund. The following fields are only required if you are submitting refund requests for more than one artist or product.
Artist Name for Refund #5
First
Last
Product Name for Refund #5
List the product name or description as listed on ZAPP.
Enter the quantity of this product to be refunded for Refund #5.
Enter the amount to be refunded for Refund #5
Select the payment method for Refund #5
PayPal
Credit Card
Enter the Transaction ID for this purchase for Refund #5
This is the transaction ID not the payment ID generated by ZAPP. These can be found in the details section of the Artist History or on the Income Breakdown Report.
Select the reason(s) why you are requesting a refund. for Refund #5
Artist is withdrawing
Incorrect Purchase
Artist Bought Multiple Products
Event Cancellation
Other
Select All
Bulk Refunds
The ZAPP team will be in touch with the next steps for anyone requesting refunds over 5.
Please outline the reason for your multiple refunds.
(Required)
