Refund Requests

Event administrators may refund artists by mailing a check to the artist directly, or by submitting a refund request for ZAPP to process the refund on your behalf.

If you prefer to refund the artist directly, the sold product will not return your available quantity, so you may need to adjust the quantity in your Product Editor.


If you would like ZAPP to process the refund, the following conditions must be met:

  1. The refund requested by the show director and submitted via the request form. ZAPP does not accept refund requests via phone.
  2. The show account has revenue from which to refund. This refers to revenue collected in the current month (i.e. for the month of February, from February 1st to the current day of the month).
  3. The payment was made via credit card. ZAPP cannot process refunds for check payments.
  4. The payment was made in the past six months.


If your refund request meets the above criteria, fill out the ZAPP Refund Request Form. You will need the following information for each transaction you are refunding: 

  • Contract ID: This is the ID number given to your account for each contract term. You can find this number on your latest remittance statement.   
  • Artist’s name
  • Product name: This is the name of the purchased product as it is listed on the ZAPP Product Editor.
  • Quantity of products to be refunded
  • Total amount to be refunded
  • Payment method: The original payment must be made by credit card or PayPal. ZAPP does not refund check payments as those are sent directly to you.
  • Transaction ID: This is the transaction ID number found in the payment section of the application list, the details section of the Artist Editor, or on the Income Breakdown Report. This is not the payment ID generated by ZAPP. 
    • How to find the transaction ID:
      • Go to Events > Management and select the name of your event.
      • Use the ​​Search Applications box to locate the artist who needs refunding. 
      • On the Payment column of the applications list, locate the transaction ID listed next to the product being refunded.


Once the form is filled out, we will be in touch with updates regarding the status of the refund. Refunds are typically processed within 48 hours of the request.

ZAPP Refund Request Form

Fill out this form to request a refund for a payment made by an artist(s). Refunds are typically processed within 48 hours of the request.

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